Emergency numbers

Emergency Numbers

Emergency numbers can always be reached from mobile phones without prefixes, and even without credit on a prepaid card. The emergency number may only be dialled in actual emergency situations.

Emergency medical services and ambulance: 112
Fire brigade and rescue services: 112
Police: 110
Poison Emergency telephone service: +49 89-19240
Patient Transport Ambulance: +49 89-19222

Important Information for Emergency Calls

When making an emergency call, try to stay calm and speak slowly and clearly so you can be easily understood and keep your answers brief and concise.

Please remember the 6 W’s, so responders get the right information quickly:

Who is calling? (your name)
Where has something happened? (exact location)
What has happened?
What number / how many people are involved?
What kind of injuries are there?
Then: Wait for further questions.

Do not hang up before the emergency/rescue coordinator or police end the call. They will end the call once all essential information has been received.

Then keep the line open so that they can contact you if they have any further questions. Do not use your phone for other calls.

Further Information

Further information about emergency services and contacts can be found here: