IT Services for Staff
Information on IT services of Faculty 11 for staff: device support, software provisioning, and requests via the user portal.
Support & Ticket System
For all IT-related matters, you can create a ticket at any time via our Helpdesk. Alternatively, you can reach us by email, by phone, or in person during our opening hours.
eduVPN
eduVPN is a VPN service provided by the LRZ that enables secure access to the Munich Scientific Network. The service is based on OpenVPN and WireGuard and offers a centrally managed, easy-to-use solution with automatically updated clients and configuration profiles.
Computer Rooms
The faculty provides three computer rooms that can be used by instructors for teaching. Here you will find information on room reservations, booking via LSF, the use of CIP workstations, and the relevant contact persons.
User Portal (Teaming)
The F11-IT User Portal is the central platform for IT requests and administrative processes within Faculty 11. Here, you can request or extend user accounts, manage licenses (e.g., MAXQDA), and access information on home office procedures and network drives.
Frequently Asked Questions (FAQ)
Your account is requested via a user account application in Teaming. The application must be submitted by an authorized person. Once the request has been processed, you will receive an email with instructions for your initial login.
Please contact the Helpdesk via ticket, email, phone, or in person. We will reset your password and inform you about the next steps for logging in.
In most cases, this occurs because the employment relationship has ended and no extension request has been submitted. Your account will be reactivated as soon as an authorized person submits the extension request in Teaming.
Please first verify that your password is correct. If login is still not possible, please create a ticket.
A colleague or supervisor who already has Teaming access must submit the request on your behalf. Once the request is received, we will activate your Teaming access.
Access to project drives is requested via the User Portal (Teaming):
Teamwork → F11 IT → select your own chair
The request is only visible to authorized users. If you cannot access it, please contact your chair.
Unfortunately, we cannot provide support for private devices. F11-IT supports only official devices belonging to the faculty. Thank you for your understanding!